- Do on-line prices and campaigns differ from those in-store?
Prices online and in physical stores are the same. However, discounts or promotions online and in physical stores might differ.
- Do I need to register to make a purchase?
No, you do not need to register as you can always make a purchase as a guest. However, with registration your shopping experience is faster and easier due to the possibility of a quick checkout and overview of the history of orders, refunds and invoices.
- How do I renew my password?
If you have forgotten your password, you can renew it by clicking on the Sign in/Registration icon in the top right corner of the website and then selecting Forgot your password? Next, enter the e-mail address you used when registering and click Send me my temporary password. You will use your temporary password to sign into your account. In the next step, you will be redirected to a form where you can change your temporary password into your new password. Your password must be at least 6 characters long and include 1 digit and 1 letter. If you have problems changing your password, check that the new password is at least 6 characters long and that it includes 1 digit and 1 letter. If you still cannot change your password, please contact our customer service by calling 080 45 41 (from Monday to Friday, 9:00 - 17:00) or by using the contact form.
- How do I make a purchase?
Please click here to learn how to make a purchase.
- How do I know that the purchase was successful?
Your purchase was successful if you receive a confirmation e-mail after placing the order. If you do not receive the confirmation e-mail, please contact our customer service by calling 080 45 41 (from Monday to Friday, 9:00 - 17:00) or by using the contact form.
- How do I track the order?
You can keep track of the status of your order by clicking Orders in the section My account.
- Will the received item look exactly the same as in the photo?
Yes, but note that due to different display settings, the colors shown may vary slightly from the colors of the item.
- Can I cancel the order?
Yes, you can cancel the order but only if the goods have not yet left the warehouse. If you want to cancel your order, please contact our customer service as soon as possible by calling 080 45 41 (from Monday to Friday, 09:00 - 17:00) or by using the contact form. However, we would like to remind you that due to the fast processing of orders and as we strive for delivery in the shortest possible time, there is a considerable possibility that the order has already left the warehouse.
- Can I change the order?
No, you cannot change the order once you have placed it. You can just cancel it but only if the goods have not yet left the warehouse.
- What should I do if I receive a damaged or wrong item or if an item is missing?
If you receive a damaged or wrong item, contact our customer service by calling 080 45 41 (from Monday to Friday, 09:00 - 17:00) or by using the contact form. You can read more about returning items here. If you notice that an item is missing, first check the enclosed document. We may have sent your order in several packages and you will receive the missing item later. If the item is on the document but not in the package, contact our customer service by calling 080 45 41 (from Monday to Friday, 09:00 - 17:00) or by using the contact form.
- How do I subscribe to Emporium newsletter?
You can subscribe to Emporium newsletter at the bottom of the homepage. By doing so you will be regularly informed about all our campaigns, discounts, news and trends. You can unsubscribe from Emporium newsletter at any time by clicking Unsubscribe at the bottom of each of our newsletters.
- Is my personal data confidential?
- How do I get in touch with you?
You can tell us your questions, comments, suggestions and compliments:
- by calling: 080 45 41 (from Monday to Friday, 9:00 - 17:00),
- by using the contact form,
- by e-mailing us at: firstname.lastname@example.org.
You can reach us by phone and e-mail from Monday to Friday, from 9:00 to 17:00.
- Can I use the silver Emporium loyalty card to shop online?
Silver Emporium loyalty card holders receive a 10% discount with every purchase (full-price styles only; discount automatically applied at checkout). However, you first need to register on our website and use the same e-mail address as when you activated the loyalty card.